Over the past two decades, Virginia has gained the well-earned reputation as the best place in America for business. Our focus on good jobs, high-technology and a forward-thinking business environment has made the Commonwealth the choice for thousands of new employers.

As Virginia continues to build on its success, more and more business and community leaders are demanding an even greater focus on the future when it comes to transportation, housing and energy policies. They want Virginia to maintain its reputation as a modern place to do live and work.

On the energy front, other states’ large utilities in many other states have carved out reputations as leaders in their field, in an era when energy and the environment are among the major concerns for voters, enterprises and policymakers. As the Virginia’s dominant utility company, Dominion Power has a special obligation to lead. Unfortunately, it has not done so.

Among its industry peers, Dominion Power is considered more retrograde than progressive, a traditional utility whose success is owed more to its legendary political clout in Richmond than to managerial acumen or strategic initiatives. Dominion Power’s regulatory victories on issues such as “re-regulation” earlier this year have proven costly in terms of consumer discontent.

Look at the latest J.D. Power and Associates residential consumer satisfaction survey. The J.D. Power Survey is considered the ultimate gauge of consumer sentiment.

Overall customer satisfaction is based on performance in six factors: power quality and reliability; company image; price and value; communications; billing and payment; and customer service.

In the survey, Dominion Power ranked below the Southern region average.

Virginia deserves better.

This is Day 13 of the Virginia’s Commitment “Where’s Dominion?” Watch.

Have you seen Dominion today?